Dell SonicWALL Secure Mobile Access 8.5Administration Guide 262Request SettingsTo configure Virtual Assist request settings:1 On the Secure Virtual Assist > Settings page, click the Request Settings tab at the bottom of thepage.2 To have Virtual Assist requests timeout after a certain amount of time, enter a value in the ExpireTicket field. The default is 0, which means there is no expiration. After the timeout duration haspassed, customers have to reinitiate their Virtual Assist request.3 To limit the number of customers allowed in the Virtual Assist queue, enter a value in the MaximumRequest field.4 Optionally you can customize the message that is displayed to customers when the queue is full in theLimit Message field. The message is limited to 256 characters.5 Entering a value in the Maximum requests From One IP field can be useful if individual customers arerepeatedly requesting help. However, this might cause problems for customers using DHCP behind asingle IP address. The default 0 does not limit request from individual IP addresses.6 Enter a value in the Pending Request Expired field to have customers automatically removed from thequeue if they are not assisted within the specified number of minutes. The default 0 does not removeunassisted customers.
