Dell SonicWALL Secure Mobile Access 8.5Administration Guide 593 Fill in the necessary information in the provided fields to configure the system in Secure Virtual Accessmode and click OK.• Server: This should be the name or IP address of the appliance the technician normally accessesthe Virtual Office from outside the management interface (Do not include “https://”).• Portal: The name of the portal the technician would normally log in to.• Computer Name: This is an identifier for the system to help differentiate between other systemsthat might be waiting for support in the queue.• Password: This is a password the technician must enter prior to accessing the system through thesupport queue.4 After installation, the VASAC client should be left running in the desktop tray.This system’s identifier name should now appear in the technician’s support queue displayed on the SecureVirtual Assist > Status page within the management interface. Upon double-clicking the system listing, thetechnician is prompted to provide the password established during system set-up to gain Secure Virtual Accessto the system.Ending Secure Virtual Access ModeDisconnecting from a Secure Virtual Access session places the system back in the support queue for later accessby the technician. From the personal system-side, the user/technician might uninstall or terminate theapplication from the tray option icons.An administrator can forcibly remove a system from the queue. If this occurs, the Secure Virtual Access systemshould no longer attempt to connect to the support queue and should display an error message.Secure Virtual Meeting OverviewThis section provides an introduction to the Secure Virtual Meeting feature. This section contains the followingtopics:• What is Secure Virtual Assist? on page 50• Benefits of Secure Virtual Assist on page 50• How Does Secure Virtual Assist Work? on page 50• Launching a Secure Virtual Assist Technician Session on page 52NOTE: For tasks and information on using Secure Virtual Assist as an end-user, refer to the Dell SonicWALLSecure Mobile Access User’s Guide.
