Dell SonicWALL Secure Mobile Access 8.5Administration Guide 265• Show FAQ and Tour - Displays links to the Secure Virtual Assist FAQ and tour on the customerrequest page.• Tip Message On Top - Customizes the text that is displayed above the Secure Virtual Assist link.• Tip Message On Bottom - Customizes the text that is displayed following the Secure VirtualAssist link.• Tour Help Text - Customizes the text that is displayed above the link for the Secure Virtual Assisttour.• Customer Help Text - Customizes the text that is displayed after the customer clicks the SecureVirtual Assist link.Restriction SettingsTo configure Virtual Assist restriction settings:1 On the Secure Virtual Assist > Settings page, click the Restriction Settings tab at the bottom of thepage.2 To deny Virtual Assist requests from specific IP addresses or networks, select Deny from the RequestFrom Defined Addresses drop-down menu.3 To allow Virtual Assist requests only from specific IP addresses or networks, select Allow from theRequest From Defined Addresses drop-down menu.4 To add an IP address or network to the Deny or Allow list, click Add ... The Admin Addresses windowdisplays. See Adding an Address to Restriction Settings on page 265.5 To delete a configured restriction setting, select the desired address in the Addresses field and clickDelete. The address is removed from the field.Adding an Address to Restriction SettingsTo add an IP address or network to the Deny or Allow list for Virtual Assist restriction settings:1 On the Secure Virtual Assist > Settings page, click the Restriction Settings tab at the bottom of thepage.2 Click Add ... The Admin Addresses window displays.3 In the Source Address Type drop-down menu, select which of the following you want to specify:• IP Address• IP Network
