Troubleshooting Guide for Installing Dension Products2Table of Contents1. GATEWAY LITE BT................................................................................................................................. 4A. How to set text display on BMW: .............................................................................. 5B. How to set text display on Toyota ............................................................................. 6C. How to get/generate the GW_EES.BIN file: ................................................................ 7C. Is there a limit on the number of tracks the Gateway can handle? ............................. 8E. Is there any recommendation on how to organize music? .......................................... 8F. What is the free brown cable on the Gateway car harness?........................................ 8G. Where to connect the mute wire on the radio ........................................................... 8H. What is the free black cable on the Gateway car harness? ......................................... 8I. The Gateway Lite (GWLxxx, GBLxxx) volume is distorted/lower than my Radio or CDplayer. Is there any option to change the volume output levels?.................................... 9J. Gateway Lite BT iPod/iPhone/iPad compatibility ........................................................ 9K. iPod/iPhone not recognized .................................................................................... 10L. USB compatibility .................................................................................................... 10M. USB does not work/Gateway does not see the connected device: .......................... 10N. Phone compatibility ................................................................................................ 11O. Phone issues ........................................................................................................... 11P. No sound on a BMW – only control ......................................................................... 12Q. Other issues (Gateway is not recognized, Alternator noise) ..................................... 12R. Firmware update..................................................................................................... 12S. BMW-specific issues (volume changing, CDC cannot be selected) ............................. 13T. Phone pairing procedure takes too long ................................................................... 132. IGATEWAY ........................................................................................................................................... 14A. iGateway iPod/iPhone/iPad compatibility ............................................................... 15B. iPod/iPhone not recognized .................................................................................... 15C. There is no Text: ...................................................................................................... 15D. No sound on a BMW – only control ......................................................................... 16E. Factory phone sound is not audible (no sound) ........................................................ 17F. No sound from Navigation or phone (wires repopulation on BMW 17 PIN) ............... 17G. Firmware update .................................................................................................... 17H. BMW-specific issues (volume changing, CDC cannot be selected) ............................ 18I. Activation on VW (Volkswagen CAN BAP – GW17V21) .............................................. 18J. Volume is distorted or low compared to other sources ............................................. 193. GATEWAY PRO BT SUPPORT ISSUES ................................................................................................ 20A. Gateway Pro BT iPod/iPhone/iPad compatibility ..................................................... 21B. iPod/iPhone not recognized .................................................................................... 21C. USB compatibility .................................................................................................... 22D. Firmware update .................................................................................................... 22E. Phonebook content is not visible ............................................................................. 23F. There is no sound from iPod/iPhone and/or USB ..................................................... 23G. Factory phone option does not work ....................................................................... 24I. CDC not removed properly (CD-Changer is still present on iBus) ................................ 25J. Factory phone is connected ...................................................................................... 25K. Activation on VW – Media and Phone (GWP1V21) ................................................... 25