Gateway 500S BT (GW52MO2) support issues39E. Firmware updateWorks the exactly same way as on other devices like Gateway Lite BT or Gateway Pro.The actual firmware version can be checked if you have the GW_EES.BIN. Just view it using NotePad(or similar application). If you click on view, you will see the following:Do not forget:- file needs to be copied to the root folder on the USB drive- the drive has at least one playable music content on it- use a USB drive instead of an HDD- do not disconnect the USB throughout the update process (max. 2 minutes)- do not turn the engine ON while updating (it can be turned ON before or after)- same firmware version cannot be updated onto the GatewayF. Volume issuesThe default volumes set on our Gateway devices are based on our experiences with these systems.Despite all efforts those volume levels might not be optimal, because the music is distorted or thevolume level is low compared to the other sources (radio, CD).The Gateway 500S BT is a full text capable application including a menu browsing capability thereforeyou can set all volume levels separately (!) from the Gateway menu.You need to select the Gateway menu, go to ‘Settings’ and select ‘Volume’. In this menu, you can browsethese options: iPod USB AUX Bluetooth (A2DP – BT Audio) Phone and Microphone (sensitivity)The volume output will be changed as soon as you set the new volume level.