COMMUNICATIONEaton 9395 UPS (450–825 kVA) Installation and Operation Manual 164201725 Rev 4 www.eaton.com/powerquality8-2LAN and telephone drops for use with X-Slot connectivity cards must be supplied byfacility planners or the customer.For installation and setup of an X-Slot card, contact an Eaton service representative(see page 1-11). Refer to the manual supplied with the X-Slot card for userinstructions.Relay Interface CardModem CardModbus CardConnectUPS-X Web/SNMP CardPowerware Hot SyncCAN Bridge CardIndustrial Relay CardPower Xpert Gateway CardFigure 8‐1. Optional X-Slot Cards8.2 eNotify ServiceThe Eaton 9395 UPS supports Eaton's eNotify Service. eNotify Service is included atno charge during the first year of operation (warranty period), and also with thepurchase of an Eaton PowerTrust Support Agreement after the initial warrantyexpires. eNotify and support agreement availability or specific features may vary bymarket; for more information, refer to: www.eaton.com/enotify/.8.2.1 eNotify Service FeaturesThe eNotify Service provides proactive monitoring and a monthly report detailing theongoing health of your Eaton 9395 UPS: Proactive monitoring, called Anomaly Detection, automatically analyzes the statusof the Eaton 9395 UPS on a daily basis. All data gathered from the unit, current andhistorical, is analyzed at the Customer Reliability Center (CRC) for trending issues.A set of factors, or rules, compared against your UPS's data can indicate a potentialimpending failure and trigger an appropriate anomaly notification to a CRC Analyst.Critical events are checked for additional anomalies. Through this service, the CRCcan take pre-emptive, corrective action to ensure the highest level of availability ofyour Eaton 9395 UPS. The Customer Monitoring Report delivers information about Eaton's analysis ofyour Eaton 9395 UPS on a monthly basis. Depending on the model, the reportprovides detailed information about voltages, loads, external factors such astemperature and humidity, the attached batteries, and system availability. All ofthese factors contribute to the Relative Health Index (RHI) score that allows you tocompare your unit's health relative to Eaton's optimum UPS operating levels.8.2.2 Installing eNotify ServiceA quick start guide and self-installation wizard tool are available on both the SoftwareSuite CD included with the Eaton 9395 UPS documentation and on the Web at:www.eaton.com/enotify/. For the latest updates, installation tips, and information onconnecting eNotify, visit the eNotify Web page. For installation support or questionsabout the eNotify Service, contact crctriagegroup@eaton.com.
