Diagnosing and recovering from problems 10-13Solving software problemsTable 2: Software problemsIf the problem is: Here's what to do:Clock loses time The most common cause for the clock losing time is relatedto application programs, not a hardware failure. If youexperience this problem, do the following:1. From the Windows desktop, click on the IBM UpdateConnector icon to obtain the latest software updatesfor your computer.2. If you have the Norton AntiVirus program installed,click on the LiveUpdate icon to obtain the latestversion of the Norton AntiVirus program.3. For assistance with updating application programs thatwere not included with your personal computer,contact the software manufacturer.Computer doesn’t go intostandby or automaticallypower off when the settime has elapsed.1. Make sure you don't touch the mouse or keyboard, anddon't start a program that involves using the hard disk,such as File Manager or a Windows 98 screen saver.These activities make the timer start over.2. If the computer does not automatically turn off, makesure the Power Management mode is enabled, thencheck the set time parameter. For instructions on usingSetup, see ”Entering Setup” on page 6-4.3. Allow a few minutes more than the specified time.Windows 98 periodically accesses the hard disk formemory swapping and this activity resets the Standbytimer. Windows 98 might access the hard disk for ashort time after you last touched your computer.4. Close any open communications programs. Programswhich are running may not allow the system to enterstandby.Note: If any of these problems continue after taking the actions listed, see "HelpWaresupport and services" on page 2-1 for information on obtaining service.
