Express Maintenance 3-1Chapter 3. Express MaintenanceCustomers in the United States have “Express Maintenance” which is a partsexchange service that allows IBM HelpCenter personnel to replace selected in-warranty hardware parts and ship them directly to your door. This means you willnot have to completely disassemble your computer and take it to an authorized IBMservicer for repair. Some servicers function as drop-off points that may send yoursystem to another location for repair. The phone number for Express Maintenance is1-919-517-2800.When you call for Express Maintenance at 1-919-517-2800, your credit cardinformation will be requested, but it will not be billed if you return the defective partto IBM within 30 days of your receipt of the new part. If the part is not returned within30 days, your card will be charged the full retail price of the part. Credit cardinformation will not be made available to any one outside IBM.
