2-10 IBM Personal Computer User GuideFlat rateYou may call the IBM PC HelpCenter to purchase support for a single incident ormultiple incidents (in Canada, call the toll free number listed on page 2-9). The flat-rate option is not available in Australia or New Zealand.Single incidentThe single call option allows you to pay a flat fee for each individual problem youneed to resolve. This option is payable only by credit card.3-incident packThe 3-incident pack allows you to purchase a block of problem resolutions at adiscount from the single incident price. This option is payable only by credit card.The3-incident pack expires one year from the date of purchase.5-incident packIn Australia and New Zealand, the 5-incident pack allows you to purchase a block ofproblem resolutions at a discount from the single-incident price. The 5-incident helppack expires one year from the date of purchase.10-incident packIn the United States, Canada, Australia, and New Zealand, the 10-incident packallows you to purchase a block of problem resolutions at a discount from the single-incident price. The 10-incident pack expires one year from the date of purchase.An incident is a request for telephone assistance about a single question orproblem. An incident may involve multiple conversations or actions which mayinclude (but are not limited to):• your initial request• research by IBM• a call back from IBM to you
