Solving fax problems129TroubleshootingSolving fax problemsProblem SolutionNo dial tone. • Make sure the phone line is connected properly.• Make sure the phone wall socket is working. Test it byplugging another phone into it.• Check the Behind a PABX setting.Shortcuts do not dial correctly. • Make sure the numbers are stored in the shortcut correctly.Print a fax shortcut list. See Fax Shortcuts List for moreinformation.• You may need to insert pauses when a number requires anaccess code or a country code.Faxes are not received automatically. • Make sure Enable fax receive is set to On. See Enable FaxReceive for more information.Faxes are not sent. • Make sure the fax machine you sent a fax to can receivefaxes. Ask the receiving fax machine recipient to solve theproblem.• You may need to insert pauses when a number requires anaccess code or a country code.An incoming fax has blank spaces or poorquality.• The fax machine that sent the fax may be faulty.• The fax machine that sent the fax may have a dirty scannerflatbed, also called document glass. Have the owner of theother fax machine clean it.• The print cartridge may be empty. Replace the printcartridge. See Replacing the print cartridge for moreinformation.• Check your MPF by making a copy.• A noisy phone line my cause line errors.Some words on the incoming fax arestretched.The fax machine that sent the fax had a jam.Lines are on the documents you send. Make sure the scanner flatbed and ADF are clean. SeeCleaning the scanner flatbed, Cleaning the ADF, andCleaning the ADF window for more information.The MFP dials a number, but fails to makea connection with another fax machine.The other fax machine may be turned off, out of paper, orcannot answer incoming calls. Ask the receiving fax machinerecipient to solve the problem.Blank areas appear on pages with only asmall strip of text printed at the top ofpages.• Auto reduction is turned off; turn it on. See Auto Reductionfor more information.• Incorrect paper settings may be selected. See Fax PaperSource for more information.
