Solving ADF problems130TroubleshootingSolving ADF problemsSolving scanner flatbed problemsSolving option problemsProblem SolutionSkewing • The guides are not positioned properly. Align them with theedges of the paper.• Make sure the ADF tray is properly installed. Refer to theSetup Guide for installation instructions.Misfeeds, multi-feeds, or mispicks • Make sure the ADF cover is closed.• The guides are not positioned properly. Align them with theedges of the paper.• Print a menus settings page. See Printing the menusettings page for more information. Verify how many pageshave been scanned. Replace the pick roller assembly andthe separator pick roller after scanning 40,000 pages. SeeReplacing the pick roller assembly and the separatorpick roller for more information.Vertical lines and streaks on the output. Clean the ADF window. See Cleaning the ADF window formore information.Problem SolutionSpeckles on the output. Clean the scanner flatbed. See Cleaning the scanner flatbed formore information.Problem SolutionOption does not operate correctlyafter it is installed, or it quitsworking.• Turn the MFP power off, wait for about 10 seconds, and turnthe MFP power on. If this does not fix the problem, unplug theMFP and check the connection between the drawer and MFP.• Make sure the option is installed and selected in the printdriver you are using.• Optional drawer: Make sure the connection between theoptional drawer and the MFP is secure. Refer to the SetupGuide for more information.• Make sure the print media is loaded correctly. See Loadingprint media for more information.• Optional flash memory card: Make sure the flash memorycard is securely connected to the MFP system board.• Optional MFP memory card: Make sure the MFP memorycard is securely connected to the MFP system board.
