v Replacement or use of non-IBM parts or nonwarranted IBM partsNote: All warranted parts contain a 7-character identification in the formatIBM FRU XXXXXXX.v Identification of software problem sourcesv Configuration of BIOS as part of an installation or upgradev Changes, modifications, or upgrades to device driversv Installation and maintenance of network operating systems (NOS)v Installation and maintenance of application programsRefer to your IBM hardware warranty for a full explanation of IBM warrantyterms. Be sure to retain your proof of purchase to obtain warranty service.In the U.S. and Canada, these services are available 24 hours a day, 7 days aweek. In the U.K., these services are available Monday through Friday, from9:00 a.m. to 6:00 p.m.Note: Response time will vary depending on the number and complexity ofincoming calls.If possible, be at your computer when you call. Please have the followinginformation ready:v Machine Type and Modelv Serial numbers of your IBM hardware productsv Description of the problemv Exact wording of any error messagesv Hardware and software configuration informationPhone numbers are subject to change without notice. For the most up-to-datephone numbers, go to http://www.ibm.com/pc/support/ and clickHelpCenter Phone List.Chapter 7. Getting help, service, and information 101
