Monitor problems . . . . . . . . . . . . . . . . . . . 86Keyboard, mouse, or pointing device problems . . . . . . . . . 89Memory problems . . . . . . . . . . . . . . . . . . . 90Option problems . . . . . . . . . . . . . . . . . . . 91Parallel-port problems . . . . . . . . . . . . . . . . . . 92Serial-port problems . . . . . . . . . . . . . . . . . . 92Printer problems. . . . . . . . . . . . . . . . . . . . 93Application problems . . . . . . . . . . . . . . . . . . 93Universal Serial Bus (USB) problems . . . . . . . . . . . . . 94Software-generated error messages . . . . . . . . . . . . . . 94IBM Enhanced Diagnostics program . . . . . . . . . . . . . . 94Other diagnostic programs on the Software Selections CD . . . . . . . 96Recovering from a POST/BIOS update failure . . . . . . . . . . . 96Installing files from option diskettes . . . . . . . . . . . . . . 97Replacing the battery . . . . . . . . . . . . . . . . . . . 97Chapter 7. Getting help, service, and information. . . . . . . . . 99Getting information . . . . . . . . . . . . . . . . . . . 99Using the World Wide Web . . . . . . . . . . . . . . . . 99Getting information by fax . . . . . . . . . . . . . . . . 99Getting help and service. . . . . . . . . . . . . . . . . . 100Using the documentation and diagnostic programs . . . . . . . . 100Calling for service . . . . . . . . . . . . . . . . . . . 100Other services . . . . . . . . . . . . . . . . . . . . 102Purchasing additional services. . . . . . . . . . . . . . . . 103Appendix A. Using the Software Selections CD . . . . . . . . . 105Features of the Software Selections CD. . . . . . . . . . . . . 105Starting the Software Selections CD . . . . . . . . . . . . . . 106Using the Software Selections program . . . . . . . . . . . . . 106Appendix B. Specifications . . . . . . . . . . . . . . . . 107Specifications — small form factor desktop model . . . . . . . . . 107Specifications — desktop model (A40 and A40p) . . . . . . . . . 108Specifications — desktop model (A20) . . . . . . . . . . . . . 109Appendix C. Placing the computer on its side . . . . . . . . . 113Placing the small form factor desktop computer on its side . . . . . . 113Placing the desktop computer on its side . . . . . . . . . . . . 113Appendix D. Computer records. . . . . . . . . . . . . . . 115Appendix E. Notices and trademarks. . . . . . . . . . . . . 117Processing date data . . . . . . . . . . . . . . . . . . . 118Television output notice . . . . . . . . . . . . . . . . . . 118Trademarks . . . . . . . . . . . . . . . . . . . . . . 118xiv User Guide
