ServerGuide problemsv Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See Chapter 4, “Parts listing, Types 4255, 7945, and 7949 server,” on page 157 to determine whichcomponents are customer replaceable units (CRU) and which components are field replaceable units(FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technicalinformation, hints, tips, and new device drivers or to submit a request for information.Symptom ActionThe ServerGuide Setup andInstallation CD will not start.1. Make sure that the server supports the ServerGuide program and has astartable (bootable) CD or DVD drive.2. If the startup (boot) sequence settings have been changed, make sure that theCD or DVD drive is first in the startup sequence.3. If more than one CD or DVD drive is installed, make sure that only one drive isset as the primary drive. Start the CD from the primary drive.The ServeRAID program cannotview all installed drives, or theoperating system cannot beinstalled.1. Make sure that there are no duplicate IRQ assignments.2. Make sure that the hard disk drive is connected correctly.3. Make sure that the hard disk drive cables are securely connected (see “Internalcable routing and connectors” on page 172).The operating-systeminstallation programcontinuously loops.Make more space available on the hard disk.The ServerGuide program willnot start the operating-systemCD.Make sure that the operating-system CD is supported by the ServerGuide program.For a list of supported operating-system versions, go to http://www.ibm.com/systems/management/serverguide/sub.html, click IBM Service and Support Site,click the link for your ServerGuide version, and scroll down to the list of supportedMicrosoft Windows operating systems.The operating system cannot beinstalled; the option is notavailable.Make sure that the server supports the operating system. If it does, no logical driveis defined (RAID servers). Run the ServerGuide program and make sure that setupis complete.60 IBM System x3650 M3 Types 4255, 7945, and 7949: Problem Determination and Service Guide
