IBM eServer 380 xSeries User Reference Manual

Also see for eServer 380 xSeries: Installation guide

Contents

Chapter 6. Solving Problems 71Keyboard, mouse, orpointing-device problems.1. Make sure that the keyboard cable is properly connected to the server.2. Make sure that the server and the monitor are turned on.3. Try using another keyboard.If the items above are correct and the problem remains, call for service.All or some keys on thekeyboard do not work.The mouse or pointing devicedoes not work.1. Verify that the mouse or pointing-device cable is securely connected and thedevice drivers are installed correctly.2. Try using another mouse or pointing device.If the problem remains, call for service.Monitor problems Some IBM monitors have their own self-tests. If you suspect a problem with yourmonitor, refer to the information that comes with the monitor for adjusting and testinginstructions.If you still cannot find the problem, call for service.Testing the monitor.The screen is blank. Verify that:1. The server power cord is plugged into the server and a working electrical outlet.2. The monitor cables are connected properly.3. The monitor is turned on, and the Brightness and Contrast controls are adjustedcorrectly.If the items above are correct and the screen remains blank, call for service.Only the cursor appears. Call for service.The monitor works when youturn on the server, but goesblank when you start someapplication programs.Verify that:1. The primary monitor cable is connected to the server.2. You installed the necessary device drivers for the applications.If the items above are correct and the screen remains blank, call for service.Wavy, unreadable, rolling,distorted screen, or screenjitter.If the monitor self-tests show the monitor is working properly, consider the location ofthe monitor. Magnetic fields around other devices (such as transformers, appliances,fluorescent lights, and other monitors) can cause screen jitter or wavy, unreadable,rolling, or distorted screen images. If this happens, turn off the monitor. (Moving acolor monitor while it is turned on might cause screen discoloration.) Then move thedevice and the monitor at least 305 mm (12 in.) apart. Turn on the monitor.Notes:1. To prevent diskette drive read/write errors, be sure the distance betweenmonitors and diskette drives is at least 76 mm (3 in.).2. Non-IBM monitor cables might cause unpredictable problems.3. An enhanced monitor cable with additional shielding is available for the 9521 and9527 monitors. For information about the enhanced monitor cable, see your IBMreseller or IBM marketing representative.If the problem remains, call for service.Wrong characters appear onthe screen.If the wrong language is displayed, update the BIOS with the correct language.If the problem remains, call for service.Device Suggested action