IBM eServer 380 xSeries User Reference Manual

Also see for eServer 380 xSeries: Installation guide

Contents

76 xSeries 380: User’s ReferenceGetting information, help, and serviceIf you need help, service, or technical assistance or just want more information aboutIBM products, you will find a wide variety of sources available from IBM to assist you.This section contains information about where to go for additional information aboutIBM and IBM products, what to do if you experience a problem with your computer,and whom to call for service should it be necessary.Getting informationInformation about your IBM server product and preinstalled software, if any, isavailable in the documentation that comes with your server. That documentationincludes printed books, online books, README files, and help files. In addition,information about IBM products is available on the World Wide Web and through theIBM Automated Fax System.Using the World Wide WebOn the World Wide Web, the IBM Web site has up-to-date information about IBMproducts and support. The address for the IBM Personal Computing home page ishttp://www.ibm.com/pc/.You can find support information for your IBM products athttp://www.ibm.com/pc/support/.If you click Profile from the support page, you can create a customized support pagethat is specific to your hardware, complete with Frequently Asked Questions, PartsInformation, Technical Hints and Tips, and Downloadable Files. In addition, you canchoose to receive e-mail notifications whenever new information becomes availableabout your registered products.You also can order publications through the IBM Publications Ordering System athttp://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.Getting information by faxIf you have a touch-tone telephone and access to a fax machine, in the U.S. andCanada, you can receive, by fax, marketing and technical information on many topics,including hardware, operating systems, and local area networks (LANs).You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Followthe recorded instructions, and the requested information will be sent to your faxmachine. In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-426-3395.Getting help and serviceIf you have a problem with your server product you will find a wide variety of sourcesavailable to help you.Using the documentation and diagnostic programsMany problems can be solved without outside assistance. If you experience a problemwith your server product, the first place to start is the troubleshooting information inyour IBM documentation. If you suspect a software problem, see the documentation,including README files and online help, that comes with the operating system orapplication program.