60 SuperScript Color Laser Network GuideTroubleshooting for NT ServerIf you have a problem printing large files from the PullPrinting server the problem may be that the server “timedout.” If this is the case help can be found by accessing thefollowing URL:http://support.microsoft.com/support/kb/articles/Q209/3/91.aspTroubleshooting for NetWareUse the Network Administration page options totroubleshoot in an IPX environment. The checklists in thissection show what to look for. If you are still havingproblems phone NecTech support at 1-800-632-4650.NetWare Checklist• Is the NIC name entered correctly? The factory-defaultname is NEC_ number>The serial number is on the back of the NIC and alsoshown at the top of the Network Settings page.• Did you assign print queues to the printer? It isrecommended you assign each print queue to a specificprinter NIC. If print queues are assigned to othernetwork printers, the print jobs may be going to anothernetwork printer.• Did you assign the printer to the type Remote Other /Unknown?If the PCONSOLE NWAdmin settings are correct, theconnection between the printer and network may have beenbroken. Turn the printer off and, using PCONSOLE, wait forthe status message Not Connected. Turn the printer on andthe status should change to Waiting for Job.File Server Checklist• Is there enough disk space on the file server and is itrunning?• Is the correct file server associated with the printer? UsePCONSOLE to check.• Did you have the proper rights to configure the printer?Computer Checklist• Is the network loaded onto the computer? See yourNetWare documentation.• Is the application set up to print to the printer? Are youusing the correct driver?• Is the workstation connected to the correct print queue?Print a file and verify that the file goes to the queue.• Are the print queues assigned to the NIC-connectedprinter also assigned to another network printer? If theyare, the print jobs may be going to that printer.• Is AUTO ENDCAP enabled? AUTO ENDCAP lets yousend data to a network printer. If it is not enabled, enableit.• Are text files printing but graphic files not? The printingmay be timing out. Use NetWare's PRINTCON orCAPTURE to set a longer timeout period. Set the time toat least two minutes for graphics applications.NIC Configuration ChecklistIf all your hardware connections are correct, check thefollowing• The Network Settings page shows the status for theselected network interface card. This report includes thestatus of file servers and queues assigned to a printeralong with a description of any problems.• The printer may not be assigned to the correct printqueues. Use PCONSOLE to direct print jobs to the correctqueues, then check to see if the print job is in the queue.• If devices were added or changed, use PCONSOLE tomake sure you configured the new devices correctly.• Make sure the printer name has been entered correctly. Ifyou changed the name using the NIC Home Page, youmust also change the name in PCONSOLE.• You cannot use PCONSOLE Version 1.0 to configure theNIC. Contact Novell for an upgrade.
