NEC Aspire Product Description

Also see for Aspire: User guide User guide Handbook User guide Quick reference guide

Contents

NEC Aspire Product Description Manual pdf 42 page image

Section 3: Features36 Product Description- Escape from Queue with NVM-SeriesEscape From Queue uses NVM-Series Call Routing Mailboxes for announcement mes-sages to provide callers with enhanced options while in queue. After listening to this typeof announcement, they can either wait in queue or dial a digit for an alternate destination.The destination is typically the operator, a mailbox or an extension.- Programmable Wrap-up TimerWhen an agent finishes their call, the system automatically starts a wrap-up timer andblocks any ACD calls to the agent. This gives them time to complete important logs andrecords before a new call comes in. When the timer expires, the system returns the agent tothe ACD Group to handle new callers.- InDepth and inDepth+InDepth and inDepth+ are Windows-based Management Information Systems that workwith the system’s built-in ACD. These ACD/MIS systems enhance the system with realtime statistics and reports on ACD Group traffic patterns and usage.ACD Queue Status System Updates ChangedThe system follows programming to determine whether or not the Queue Status Information will bedisplayed, how long it should display, and how often the system refreshes the queue information.This change allows quicker system performance as it reduces the number of signals the systemmust send.ACD Group as Overflow DestinationThe system can transfer an overflow call to a specific ACD Group or to voice mail using Program41-09. When Program 41-08-02: ACD Overflow Destination has the ACD Overflow Destination setto '65', the system will overflow the call to the ACD Group programmed in Program 41-09. (Thesystem will not allow you to program an ACD group with that ACD group as the overflow.)For more on Automatic Call Distribution, refer to the ACD Manual (P/N TBD).Automatic Route SelectionDescriptionAutomatic Route Selection (ARS) provides call routing and call restriction based on the digits a userdials. ARS gives the system the most cost-effective use of the connected long distance carriers.ARS is an on-line call routing program that you can customize (like other system options) from adisplay telephone. ARS accommodates 200 call routing choices - without a custom-ordered ratestructure database. With ARS, you can modify the system’s routing choices quickly and easily. Thisis often necessary in today’s telecommunications world where the cost structure and servicechoices frequently change.Aspire• Available