NEC Aspire Product Description

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Section 3: Features44 Product DescriptionCaller IDDescriptionCaller ID allows a display keyset to show an incoming caller’s telephone number (called the Direc-tory Number or DN) and optional name. The Caller ID information is available as a post-answer orpre-answer display. Normally, the system provides the Caller ID pre-answer display. With the post-answer display, the user sees the incoming caller’s number/name after they answer the call. Withthe pre-answer display, the user previews the caller’s number before picking up the ringing line.The pre-answer display is only available if the system has Automatic Handsfree for incoming line/loop keys disabled. Refer to the table on the following for the available Caller ID displays.Second Call DisplayWhile busy on a call, the telephone display can show the identity of an incoming trunk or Intercomcall. For incoming trunk calls, the display will show the Caller ID or ANI data or the trunk’s nameif Caller ID or ANI are not installed. (See the T1 Trunking feature for more on ANI compatibility.)For incoming Intercom calls, the display will show the calling extension’s name. You can set up thesystem to display the second call data automatically or manually when the user presses CHECKfollowed by the flashing key.Caller ID supports the telco’s Called Number Identification (CNI) and Called Number Delivery(CND) service, when available. These services provide the Caller ID information (i.e., messages)between the first and second ring burst of an incoming call. There are two types of Caller ID mes-sage formats currently available: Single Message Format and Multiple Message Format. With Sin-gle Message Format, the telco sends only the caller’s phone number (DN). The DN is either 7 or 10digits long. In Multiple Message Format, the telco sends the DN and the caller’s name. The DN forthis format is also 7 or 10 digits long, and the name provided consists of up to 15 ASCII characters.Telephone’s display can show up to 12 Caller ID digits (for non-ACD calls).Once installed and programmed, Caller ID is enabled for all types of trunk calls, including: Ring Group calls Calls transferred from another extension Calls transferred from the VRS Calls transferred from Voice Mail (unscreened) Direct Inward Lines (DILs)Caller ID temporarily stores 16 calls (total of abandoned and unanswered). New calls replace oldcalls when the buffer fills.Outputting Caller ID DataThe system includes the Caller ID data on the SMDR report. The report provides the incoming call’sDN in the DIALED NUMBER field. The CLASS field shows PIN (just like all other incoming calls).Caller ID data can also output to a PC or other type of computer through a CTA Module. Thisallows for off-line database lookups. In a customer service department, for example, the computercould search for a caller’s records and display their account status even before a customer servicerepresentative picked up the phone.Aspire• Available.