Section 3: FeaturesProduct Description 593 Busy or not answered (Option 2)A call to the pilot number will cycle through the idle members of a Department Calling group.The call will continue to cycle until it is answered or the calling party hangs up. Calls intogroups with Priority Routing and Circular Routing route identically. Simultaneous ringing (Option 3)All idle members of the Department Group ring simultaneously. Calls do not cycle betweengroup members.If all members of the Department Group are busy, an incoming or transferred call to the group’spilot number will queue for an available member. Each group has a queue that can hold up to wait-ing calls. Once the queue fills, additional callers hear busy tone and cannot queue for an availablemember. If a display phone is waiting in queue, the user will see: WAITING (group name). If atransferred call in queue is an outside call, and the system has DSP daughter board installed forVRS, the queued caller will hear, “Please hold on. All lines are busy. Your call will be answeredwhen a line becomes free.”The VRS can also Transfer calls to Department Groups. Refer to “Voice Response System (VRS)”feature for more information on setting up the VRS.The system prevents hunting to a Department Group extension if it is: Busy on a call In Do Not DisturbDepartment Step CallingDescriptionAfter calling a busy Department Calling Group member, an extension user can have DepartmentStep Calling quickly call another member in the group. The caller does not have to hang up andplace another Intercom call if the first extension called is unavailable. Department Step Calling alsoallows an extension user to cycle through the members of a Department Group.Aspire• Available
