4-2 Troubleshooting and RepairTechnical SupportNEC Technologies Technical Support Center (TSC) provides an E-mail service for Internetusers besides the support listed in Table Section 4-1. Technical questions regarding NECTechnologies products can be sent over the Internet system to TSC. The Internet address isas follows:tech-support@nectech.com.If it is more convenient, questions may also be faxed to TSC. TSC’s fax number is:(508) 635-4666Along with the complete product name and question(s), be sure to included your name andfax number or Internet address, so that an expert can respond to the question.It would also help to include your telephone number in case TSC can not get their answerto you. TSC will reply to all questions received by Internet of fax with in one business day.Product InformationNEC FastFacts is a automated electronic information service used to obtain up-to-dateproduct application notes, installation procedures, troubleshooting tips, data sheets, techni-cal information bulletins, price lists, and other information.Information can obtained from the FastFacts service 24 hours a day, 7 days a week. Using atouch-tone telephone call the FastFacts number, order the desired information through theautomated attendant, and FastFacts will automatically fax the information.Catalogs are available that list the documents and the document numbers. Current catalogsinclude:n Catalog 1, Monitors, Graphics Boards, and Data Projector Productsn Catalog 2, CD-ROM Hardware and Software, Printers, and Disk Drive Productsn Catalog 3, Laptop, Desktop, and Server Computer Productsn Catalog 9, Price and Configuration Index.A catalog of all current technical information bulletins can be ordered by requesting docu-ment number 72842228.Order information from FastFacts as follows.1. Check that the fax machine is on. Have the document number of the desireddocument handy.
