Troubleshooting and Repair 4-32. Using a touch-tone telephone, call 1-800-366-0476 (U.S. and Canada only).For international use, enter the international long distance access number, theU.S. country code, the U.S. telephone number, and the U.S. extension(01-708-860-9500 extension 2621).3. Listen to the instructions provided by the voice prompt.Press 1 to skip the FastFacts introduction and jump to the automated instructionsfor ordering a document or catalog.Press 2 for an introduction to FastFacts, followed by the automated instructionsfor ordering a document or catalog.4. When asked by the voice prompt, enter your fax number and telephone number.For international use, first enter the international long distance access number(011), your country code, your area code or city code, then your fax number.The information requested will automatically sent to your fax machine. Please wait fordocument before calling to order more documents. If FastFacts attempts to send the secondorder before the first order is completed, the order could be canceled. After three tries,FastFacts assumes that the line is busy and will not process the order.BIOS CUSTOMIZE UTILITYEach system unit ships with a BIOS Customize Utility (BCU) on the Auxiliary Diskette.The BCU creates a customized sign-on message that is displayed at power-on. Load theutility from the diskette.After a customized sign-on message is created, the sign-on message appears every time thecomputer is powered on.BIOS UPDATE UTILITYThe NEC Bulletin Board Service (BBS) provides users with information about systemsoftware and hardware. Use the NEC BBS to obtain the latest version of the BIOS Updateutility (BUU) and for VGA video drivers.The Flash ROM allows the BIOS to be upgraded with the BIOS Update utility without re-moving the ROM. The BIOS can only be reprogrammed by powering on the system withthe BIOS Update utility diskette in drive A.
