2349. AppendixCommon Problems & Solutions(→ “Power/Status/Lamp Indicator” on page 232.)Problem Check These ItemsDoes not turn on orshut down• Check that the power cord is plugged in and that the power button on the projector cabinet or the remote controlis on� (→ pages 15, 18, 19)• Ensure that the lamp cover is installed correctly. (→ page 191)• Check to see if the projector has overheated. If there is insufficient ventilation around the projector or if the roomwhere you are presenting is particularly warm, move the projector to a cooler location�• Check to see if you continue to use the projector for another 100 hours after the lamp has reached the end of itslife� If so, replace the lamp� After replacing the lamp, reset the lamp hours used� (→ page 142)• The lamp may fail to light. Wait a full minute and then turn on the power again.• Set [FAN MODE] to [HIGH ALTITUDE] when using the projector at altitudes approximately 5500 feet/1600 metersor higher� Using the projector at altitudes approximately 5500 feet/1600 meters or higher without setting to [HIGHALTITUDE] can cause the projector to overheat and the projector could shut down� If this happens, wait a coupleminutes and turn on the projector� (→ page 133)If you turn on the projector immediately after the lamp is turned off, the fans run without displaying an image forsome time and then the projector will display the image� Wait for a moment�Will turn off • Ensure that the [OFF TIMER], [AUTO POWER OFF] or [PROGRAM TIMER] is off. (→ page 125, 136, 163)No picture • Check if the appropriate input is selected. (→ page 22) If there is still no picture, press the SOURCE button or oneof the input buttons again�• Ensure your cables are connected properly.• Use menus to adjust the brightness and contrast. (→ page 115)• Ensure that the lens cover is open. (→ page 18)• Reset the settings or adjustments to factory preset levels using the [RESET] in the Menu. (→ page 142)• Enter your registered keyword if the Security function is enabled. (→ page 46)• If the HDMI input or the DisplayPort signal cannot be displayed, try the following.- Reinstall your driver for the graphics card built in your computer, or use the updated driver�For reinstalling or updating your driver, refer to the user guide accompanied with your computer or graphicscard, or contact the support center for your computer manufacturer�Install the updated driver or OS on your own responsibility�We are not liable for any trouble and failure caused by this installation�• Be sure to connect the projector and notebook PC while the projector is in standby mode and before turning onthe power to the notebook PC�In most cases the output signal from the notebook PC is not turned on unless connected to the projector beforebeing powered up�* If the screen goes blank while using your remote control, it may be the result of the computer’s screen-saveror power management software�• See also the page 236�Picture suddenlybecomes dark• Check if the projector is in the Forced ECO mode because of too high ambient temperature. If this is the case,lower the internal temperature of the projector by selecting [HIGH] for [FAN MODE]� (→ page 133)Color tone or hue isunusual• Check if an appropriate color is selected in [WALL COLOR]. If so, select an appropriate option. (→ page 123)• Adjust [HUE] in [PICTURE]. (→ page 115)Image isn’t square tothe screen• Reposition the projector to improve its angle to the screen. (→ page 24)• Use the Keystone correction function to correct the trapezoid distortion. (→ page 31)Picture is blurred • Adjust the focus. (→ page 29)• Reposition the projector to improve its angle to the screen. (→ page 24)• Ensure that the distance between the projector and screen is within the adjustment range of the lens.(→ page 219)• Has the lens been shifted by an amount exceeding the guaranteed range? (→ page 222)• Is the lens inserted until it comes to a complete stop? (→ page 167)• Condensation may form on the lens if the projector is cold, brought into a warm place and is then turned on.Should this happen, let the projector stand until there is no condensation on the lens�Flicker appears onscreen• Set [FAN MODE] to other than [HIGH ALTITUDE] mode when using the projector at altitudes approximately 5500feet/1600 meters or lower� Using the projector at altitudes less than approximately 5500 feet/1600 meters andsetting to [HIGH ALTITUDE] can cause the lamp to overcool, causing the image to flicker� Switch [FAN MODE] to[AUTO]� (→ page 133)