NEC NVM-2e Quick Setup Manual

Also see for NVM-2e Series: User guide

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NEC NVM-2e Quick Setup Manual Manual pdf 58 page image

Application Note ANV00006AOne Company, with Auto Attendant Answering Calls Day & Night52 NVM-2e/i-Series Quick Setup Guide Appendix A: Application NotesApplication No te ANV00006AProblem:A company wants to have the Automated Attendant answer calls during the day and at night. Thegreeting and dialing options (Instruction Menu) available to callers will be different in the day andat night.As an option, you can set up daytime weekday callers with the ability to dial 1 for Sales and 2 forService. This single-digit dialing capability will not be available to evening and weekend callers.Solution:NVM-2e Voice Mail with Automated AttendantExplanation:In this application, a company wants to have the Automated Attendant answer calls during the dayand at night. The day mode greeting and dialing options (Instruction Menu) will be different thanthe night mode greeting and dialing options. You can set up this application following these steps:1. Review the default Automated Attendant setup. See Step 1 below.2. Record an Instruction Menu for Call Routing Mailbox 802. Weekday daytime callers will hearthese recordings See Step 2 below.3. Record an Instruction Menu for Call Routing Mailbox 803. Evening and weekend callers willhear these recordings See Step 3 below.4. To set up the optional single-digit dialing, change the dialing options for daytime weekdaycallers (Dial Action Table 1). See Step 4 below.5. In your telephone system programming, direct calls to the Automated Attendant during theday and at night. See Step5 below.Note: This Application Note illustrates one of several procedures you can use to program thisapplication. If you are familiar with NVM-2e programming, you may be able to set upan alternate procedure.Step 1.Review the default Automated Attendant setup. All Voice Mail ports use Answering Schedule Table 1. (You will not change this setup.) Answering Schedule Table 1 has 2 schedules. (You will not change this setup.) Schedule 1 is for weekdays (mornings and afternoons)- Monday through Friday, 9:00 AM to 5:00 PM- Assigned to Call Routing Mailbox 802 (which uses Dial Action Table 1) Schedule 2 is for weekday evenings and weekends- Monday through Thursday, 5:00 PM to 9:00 AM- Friday from 5:00 PM until Monday at 9:00 AM- Assigned to Call Routing Mailbox 803 (which uses Dial Action Table 2) The default Instruction Menu is: “Thank you for calling. If you are calling from a touchtone phone, please dial the extension number you wish to reach or dial 0 for assistance. Ifyou are calling from a rotary dial phone, please stay on the line for assistance.”(You will change these recordings in Steps 2 and 3 below.) The Dial Action Tables do not provide single-digit dialing to extensions or groups (You willchange this setting for Dial Action Table 1 in Step 4 below.) Your telephone system is not set up to direct calls to the Automated Attendant. (You willchange this in Step 5 below.)