http://www.native-instruments.com/updates16.2 Getting HelpIf you are experiencing problems related to your Native Instruments product that the supplieddocumentation does not cover, there are several ways of getting help!The links in the following sections can also be reached from the Service Center applica-tion: Open the Service Center application and click on the Support button in the upper-right corner.16.2.1 Knowledge BaseThe Online Knowledge Base gathers useful information about your Native Instruments productand can be of great help to solve possible issues you may encounter. You can reach the Knowl-edge Base via:www.native-instruments.com/knowledgeYou can also access the Knowledge Base directly from MASCHINE by selecting Visit OnlineKnowledge Base from the Help menu in the Application Menu Bar or from the Help submenuin the MASCHINE menu.16.2.2 Technical SupportIf no Knowledge Base entry matches your problem, or if the matching entry does not solve theproblem, you can use the Online Support Form to contact the Technical Support team of Na-tive Instruments. The Online Support Form will ask you to enter information about your hard-ware and software setup. This information is essential for our Support team to be able to pro-vide you with quality assistance. You can reach the Online Support via:www.native-instruments.com/suppformWhen communicating with the Native Instruments Support team, keep in mind that the moredetails you can provide about your hardware, your operating system, the version of the softwareyou are running, and the problem you are experiencing, the better they will be able to help you.Troubleshooting – Getting HelpGetting HelpMASCHINE MIKRO - Manual - 889
