Nortel 1000 Configuration Manual

Also see for 1000 Con?guration guide: Brochure Reference User manual Overview User guide

Contents

Chapter 3 Broadcast Server InstallationTroubleshooting48 Voice Office Application Suite Configuration GuideTroubleshootingFor additional information on Broadcast Server, refer to the BroadcastServer User Guide. You can access the HTML version of that guide fromeach page of the Broadcast Server Administration Tool.Installation and StartupSystem RemovalTrouble ResolutionSetup reports that it cannotinstall on Windows 95, 98, or Me.Only Windows NT-based operating systems (WindowsNT 4.0, Windows 2000, and Windows XP) are supportedSetup fails, reporting thatAdministrative privileges arerequired.Login using the Administrator account or anotheraccount that has administrative privileges on themachine where Broadcast Server is being installed.Setup fails when installing usingTerminal Services Client.Not supported. Installation must occur at the systemconsole or via a console remote control program such aspcAnywhere, NetOp, or Timbuktu.Setup fails when installing usingWindows XP Remote DesktopConnection.Not supported. Installation must occur at the systemconsole or via a console remote control program such aspcAnywhere, NetOp, or Timbuktu.Setup completes but reportsfailure creating the BroadcastServer virtual directoryManually create a virtual directory named “BCS” usingInternet Information Services Manager. The physicalroot of the virtual directory must point to the “web”folder in the main BCS directory.BCS virtual directory belowincorrect web site.This typically occurs on web servers hosting multipleweb sites. Simply delete the virtual directory created bySetup and manually create it under the correct web site.Trouble ResolutionDeinstallation succeeds butSetup reports that the virtualdirectory could not be deleted.Manually delete the BCS virtual directory using InternetInformation Services Manager.Files left behind in the _tempdirectory after system removal.Manually delete the files or wait for the next reboot. Ifthe files are still present after a reboot then delete thefiles manually.