Chapter 4 Zone Paging ConfigurationTroubleshooting60 Voice Office Application Suite Configuration GuideTroubleshootingTrouble ResolutionNo extensions appear in the listof Available Extensions.Verify that the signaling and call servers are correctlyconfigured and synchronized with the ApplicationGateway. Verify that there are licensed phones.Pages are not reaching zones. Verify the settings on the Operation > Voice Office > IPPhones page. After the Application Gateway restarts,check the system log for the message“datasources/succession: cache refresh from Successionsucceeded.”If you use Application Gateway clusters, verify that theIP phones being paged are associated with anApplication Gateway that is part of the cluster.A user did not receive a page. The user’s phone was likely busy when the page waspushed to the phone. For example, the phone audio wasin use.An in-progress page isterminated.Application Gateway maintenance functions that requirea server restart (such as uploading an ApplicationGateway configuration or changing network interfacesettings) terminate a page. It is recommended that youperform maintenance functions when Voice Officeapplication use is at a minimum. Note that adding orremoving a zone terminates pages.
