1Voice Office Application Suite Configuration GuideChapter 1Voice Office ConfigurationRequirementsThe Nortel Voice Office Application Suite is a set of packagedtelephony applications. The Voice Office applications enableenterprises to leverage their IP telephony investments and increaseworkforce productivity by delivering converged applications tothe screens and speakers of Nortel IP phones.Voice Office applications include:• Express Directory provides an LDAP-based,organization-wide directory with high speed, real timepruning.• Visual Voicemail enables users to see a visual list of their voicemessages with the ability to select the most important ones toreview, without having to listen to each message serially.During message playback, the user can play, pause, and rewindusing labeled soft keys rather than using cryptic control codes.• Zone Paging enables users to page through groups of IPphones in specific zones without the expense of installing anoverhead paging system.• Broadcast Server delivers alerts, such as emergency, IT, andweather messages, to IP phones.• Smart Agent enables Windows PC users to initiate a call froma desk phone by clicking a link in Internet Explorer, Outlook,Outlook Express, and Eudora.Smart Agent is documented in the Smart Agent Configuration Guide.
