Nortel 1000 Configuration Manual

Also see for 1000 Con?guration guide: Brochure Reference User manual Overview User guide

Contents

Chapter 5 Visual Voicemail ConfigurationOverview of Visual Voicemail62 Voice Office Application Suite Configuration GuideThe following topics describe how to configure the connection andoperation of Visual Voicemail for Nortel IP telephones:• Overview of Visual Voicemail, page 62• Configuring Nortel Messaging, page 63• Configuring Visual Voicemail, page 64The instructions in this chapter assume that you have completed theconfiguration described in Chapter 1, “Voice Office ConfigurationRequirements.”Note The Application Gateway distribution includes a document, Using VisualVoicemail on Nortel Internet Telephones, that you can change as needed anddistribute to IP phone users.Overview of Visual VoicemailVisual Voicemail enables IP telephone users to:• Quickly scan a list of messages.• View message details such as the caller name, the day/date/time andlength of call, and the status of the message (played or not yet played).• Listen to messages in any order.• Pause, fast forward, rewind, reply to, and delete messages.• Call back the message sender without having to dial the number.• Forward messages, using the email addresses stored in the ExpressDirectory or in an alternate directory, such as your PBX.If a telephone user receives a call while logged into Visual Voicemail, thecall takes precedence and the user must press the Expand key to return toVisual Voicemail after the call is complete. Pages also take precedenceover recording in Visual Voicemail; the user will need to restart arecording after the page ends.An IP telephone user will be logged out of Visual Voicemail after an idleperiod configured in the Operation > Voice Office > Voicemail page.