Nortel Agent Programmer's Manual Manual pdf 20 page image
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Nortel Agent Programmer's Manual

Also see for Agent: Supplementary guideInstall guide

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Contents
  1. publication history
  2. Table Of Contents
  3. Table Of Contents
  4. Getting started
  5. About this guide
  6. Overview
  7. Minimum system requirements
  8. Symposium Agent data flow
  9. Setting up triggers and call rules
  10. Setting up a keystroke call trigger
  11. Setting up a DDE trigger
  12. Setting up an OLE trigger
  13. Setting up a call rule
  14. Setting up a call rules group
  15. Using Agent Compass
  16. Symposium Agent data flow in agentCompass
  17. Query strings
  18. Web server setup
  19. Client setup
  20. Setting up an agentExplorer call trigger
  21. Setting up and enabling agentCompass call rules
  22. Setting up telephony-enabled tabs for agents
  23. Testing the call rule
  24. Getting Started with Symposium Agent Reporting
  26. before you start
  27. Configuring the database access
  28. Defining an ODBC System DSN
  29. Database Entity Relationship Diagram
  30. Data Dictionary
  31. user session
  32. field descriptions
  33. Sample Report using Crystal Reports
  34. Outbound dialing using Symposium Agent
  35. Dial feature
  36. Active Server Page examples
  37. Introduction
  38. An Active Server Page sample (NNWEB.ASP)
  39. Sample source for switchboard.asp
  40. Sample source for flowers.asp
  41. sample source for pizza.asp
  42. sample source for unknown.asp
Nortel Agent Programmer's Manual Manual pdf 20 page image
Setting up triggers and call rules Standard 2.014 Nortel Networks Symposium Agent22 The dialog box indicates the trigger firing order of this rule. Change the order ifrequired, using the up and down arrows. When you are finished, click Next to move tothe Rule Wizard ñ dialog box.23 Check that the summary of the call rule configuration is correct.24 Click Finish. The Call Rules Explorer window opens displaying the new call rule.25 Select File/Close to exit Call Rules Explorer.
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This manual is suitable for:
AgentSymposium Agent 2.3
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