Nortel Agent Programmer's Manual

Also see for Agent: Supplementary guide Install guide


Contents publication history Table Of Contents Table Of Contents Getting started About this guide Overview Minimum system requirements Symposium Agent data flow Setting up triggers and call rules Setting up a keystroke call trigger Setting up a DDE trigger Setting up an OLE trigger Setting up a call rule Setting up a call rules group Using Agent Compass Symposium Agent data flow in agentCompass Query strings Web server setup Client setup Setting up an agentExplorer call trigger Setting up and enabling agentCompass call rules Setting up telephony-enabled tabs for agents Testing the call rule Getting Started with Symposium Agent Reporting before you start Configuring the database access Defining an ODBC System DSN Database Entity Relationship Diagram Data Dictionary user session field descriptions Sample Report using Crystal Reports Outbound dialing using Symposium Agent Dial feature Active Server Page examples Introduction An Active Server Page sample (NNWEB.ASP) Sample source for switchboard.asp Sample source for flowers.asp sample source for pizza.asp sample source for unknown.asp	January 2001 Active Server Page examplesProgrammerís Guide 81	<% = Request("CallerName") %>
Called Number	<% = Request("CalledNumber") %>
Called Name	<% = Request("CalledName") %>
Call Data	<% = Request("CallData") %>
Call ID	<% = Request("CallID") %>
Extension	<% = Request("Extension") %>
Line Name	<% = Request("LineName") %>
Login ID	<% = Request("LoginID") %>
Language ID	<% = Request("LangID") %>
Trunk Info	<% = Request("TrunkInfo") %>
Time Zone	<% = Request("TimeZone") %>
Version	<% = Request("Version") %>
ACD Agent ID	<% = Request("ACDAgentID") %>