Using agentCompass Standard 2.034 Nortel Networks Symposium AgentSymposium Agent data flow in agentCompassThe following diagram shows how data is delivered to the agentTabs.During initialization, Call Rules Runtime retrieves the call rules and triggers fromthe Symposium Agent database for the currently logged in user. The call is passedto the TAPI interface, which raises the telephony data to the Call Rules Runtime.Rules Runtime initiates the correct trigger based on call criteria such as call state(on Answer). The OLE trigger raises the call data to the SA client browser(agentExplorer) using a component called nnstub.dll. This DLL communicateswith NNLogin, which passes the telephony information to the agentExplorer. TheagentExplorer formats the telephony information and additional information as aquery string. The query string is appended to the web page URL associated to aparticular tab and sent to the web server using the POST method.
