Nortel Agent Programmer's Manual

Also see for Agent: Supplementary guide Install guide

Contents

Getting started Standard 2.02 Nortel Networks Symposium AgentAbout this guideIntroductionThe Symposium Agent Release 2.3 Programmerís Guide describes how to createOLE, DDE, and keystroke macro triggers. This guide also demonstrates the useof the agentCompass module in Symposium Agent Release 2.3.Distribution of this guideThis document is available only in electronic Portable Document Format (PDF)on the CD-ROM that is supplied with the Symposium Agent Release 2.3 software.View this file using Acrobat Reader, or print it in whole or in part for individualuse.Who should use this guideInformation in this document is intended for developers writing web applicationsthat use Symposium Agent Release 2.3.Skills you needTo use this guide effectively, you must have experience with basic programming,telephony products, and Microsoft Windows. You need to be able to write triggersand call rules for Symposium Agent, and you should be familiar with Visual Basicor another language that supports OLE Automation technology. In addition, if youplan to use the agentCompass feature, you should have experience with server-side web programming.For further informationFor further information on using Call Rules, refer to the Call Rules topic in theSymposium Agent online Help.For further information about Symposium Agent, refer to the Symposium AgentRelease 2.3 Installation Guide.For additional information or help using this guide, call the Nortel NetworksDeveloper Support Hotline at (800) NT-4CTI-0.For information about other Nortel Networks products, call (800) 4-NORTEL(466-7835). Outside the United States and Canada, contact your Nortel Support orSales representative.