Setting up triggers and call rules Standard 2.028 Nortel Networks Symposium AgentSetting up a call ruleTo set up a call rule1 In Call Rules Explorer, click Rules Wizard on the Tools menu. (You can also openthe Rule Wizard by right-clicking the Rules icon and selecting New Rule.)The Rule Wizard ñ Step 1 dialog box opens.2 Type a name for this call rule. The names used in the example are shown for eachbrowser.3 Click Inbound or Outbound to designate if this rule is for an inbound or outboundcall.4 Click Next to move to the Rule Wizard ñ Step 2 dialog box and select when the callrule should execute. These options are available for inbound calls:Before Answer The rule runs when a new call arrives.Answer The rule runs when a call has been answered.Call Release The rule runs when the call disconnects.
