Nortel BCM50 Troubleshooting Manual

Also see for BCM50: Configuration guide Installation and maintenance guide Keycode Installation Guide Integration guide Installation and configuration guide

Contents

Chapter 3 Hardware Troubleshooting 27BCM50 Troubleshooting GuideTo restart the system1 Select Administration > Utilities > Reset.2 Click the appropriate reset button.Table 9 lists the Reset functions.Testing basic hardware functionalityThis section describes how to test the components of the BCM50 system, and how to troubleshootthem if they fail the test.Use the following procedures to help isolate and identify problems with your BCM50 hardware:• To test the main unit on page 28• To troubleshoot the main unit on page 28• To test the expansion unit on page 29• To troubleshoot the expansion unit on page 29• To test the MBM on page 30• To test a station MBM on page 30Table 9 Reset functionsFunction Description ImpactReboot BCM50 System Restarts the operating system of theBCM50 systemTemporarily stops all services on thesystem. Restarts all services.This operation does not affectconfiguration parameters orprogramming.Warm Reset TelephonyServicesRestarts telephony services runningon the BCM50 systemRestarts all telephony services,including LAN CTE, Voicemail, andIP telephony.This operation does not affectconfiguration parameters orprogramming.Cold Reset TelephonyServicesResets telephony programming ofthe BCM50 system to the factorydefaults for that software levelAffects all telephony services,including LAN CTE, Voicemail, andIP telephony.Telephony services restart with alltelephony programming at defaultvalues for the specified region,template, and start DN, for thecurrent software release level.A cold reset erases voice messagemailboxes and messages if the DNlength is not set to system defaults.For information about setting the DNlength, refer to the BCM50 DeviceConfiguration Guide.Cold Reset Router Resets the router programming tothe factory defaults.Affects services that rely on theWAN.