Nortel BCM50 Troubleshooting Manual

Also see for BCM50: Configuration guide Installation and maintenance guide Keycode Installation Guide Integration guide Installation and configuration guide

Contents

73BCM50 Troubleshooting GuideChapter 7Troubleshooting ToolsThe BCM50 system provides several tools that you can use to diagnose problems.Navigation• Service Management on page 73• Status and Metrics on page 73• Utilities on page 74Service ManagementYou can use the Element Manager to view a list of the services that are running on your BCM50system.For information about service management on the BCM50, see “Using the BCM50 ServiceManagment System” in the BCM50 Administration Guide (NN40020-600).Status and MetricsYou can use the Element Manager to view detailed information about the performance of theBCM50 and about the performance of system resources.You monitor system status using the following tools:• QoS Monitor—QoS Monitor monitors the quality of service (QoS) of IP trunk services.• UPS Status—The Uninterruptible Power Supply (UPS) feature provides monitoring of thepower source and the battery backup.• NTP Metrics—The Network Time Protocol (NTP Metrics) feature provides an overview ofthe integrity of the NTP time sourceFor information about monitoring the system status, see the chapter “Using BCM50 SystemMetrics” in the BCM50 Administration Guide (NN40020-600).You can monitor system performance using the following tools:• Activity Reporter Basic—Generate reports about call activity and voice mail receive statistics.• Trunk Module Metrics— View the status of digital trunk modules as well as identify anydevice or lines connected to the system.• CbC Limit Metrics—Use the CbC Limit metrics panel to monitor denied call activity for eachservice on each line pool.• Hunt Group Metrics—Access the Hunt Group metrics to evaluate total call processing by huntgroup member.