Nortel BCM50 Troubleshooting Manual Manual pdf 54 page image
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Nortel BCM50 Troubleshooting Manual

Also see for BCM50: Configuration guideInstallation and maintenance guideKeycode Installation GuideIntegration guideInstallation and configuration guide

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Contents
  1. Table Of Contents
  2. Table Of Contents
  3. Table Of Contents
  4. Table Of Contents
  5. Contents
  6. Introduction
  7. Acronyms
  8. Symbols and conventions used in this guide
  9. Related publications
  10. Initial Troubleshooting
  11. Logical connections
  12. Hardware Troubleshooting
  13. To verify the keycodes using Element Manager
  14. To verify the keycodes using Telset
  15. To restart the system
  16. To test the main unit
  17. To test the expansion unit
  18. To test a station MBM
  19. To determine why the ATA 2 does not function
  20. To perform a Level 1 and Level 2 reset
  21. Software Troubleshooting
  22. To check line programming
  23. Properties
  24. Preferences
  25. Restrictions
  26. To restore data from an archive
  27. To restore the factory configuration
  28. To view the BCM50 software inventory
  29. To obtain updates from the Nortel Technical Support Web page
  30. Advanced Troubleshooting
  31. Troubleshooting example 2
  32. Troubleshooting example 3
  33. Example 4: Cannot install keycode or invalid keycode application
  34. Troubleshooting example 4
  35. Troubleshooting example 5
  36. Example 6: MeetMe Conferencing commands do not work, or conferencing is busy
  37. Troubleshooting example 6
  38. Downloading Software
  39. To download software from the BCM50 webpage
  40. Downloading software from the Nortel web site
  41. Troubleshooting Tools
  42. Utilities
  43. Understanding system messages
  44. Useful Troubleshooting Links
  45. To use the Knowledge and Solution Engine
  46. Frequently Asked Questions
  47. To restore data from the BCM50
  48. Recovering a lost password
  49. To view an alarm
  50. To acknowledge an alarm
  51. Capturing the current configuration
  52. Viewing the system health
  53. Verify the current software revision
  54. Contacting Technical Support
  55. Getting Help from the Nortel Web site
  56. Getting help from a specialist by using an Express Routing Code
Nortel BCM50 Troubleshooting Manual Manual pdf 54 page image
54 Chapter 5 Advanced TroubleshootingNN40020-700NN40020-7007 Select Configuration > Telephony > Sets > Active Sets. Select the appropriate set and verifythat it is provisioned correctly. On the Line Assignment tab, verify that the Appearance Typeis one of the following: appear only, appear and ring, or ring only.8 Select Administration > Utilities > BCM Monitor and click the Launch BCM Monitorbutton.9 Select the BCM Info tab and verify the status of the line.
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This manual is suitable for:
BCM50
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