Nortel BCM50 Troubleshooting Manual

Also see for BCM50: Configuration guide Installation and maintenance guide Keycode Installation Guide Integration guide Installation and configuration guide

Contents

80 Chapter 10 Frequently Asked QuestionsNN40020-700NN40020-7007 Click the OK button.How do I restore the BCM50 from a previous backup?Use the following procedure to restore the BCM50 database.To restore data from the BCM501 In the task panel, click the Administration tab.2 Open the Backup and Restore folder, and then click Restore.The Restore panel opens. In the Restore From field, select the location of the backup archiveto use.3 Click the Restore button.The Select Components to Restore window opens.4 Select the optional components that you want to include from the backup file.5 Click the OK button.A warning window opens and displays information about components that will be affected bythe restore operation. Read the warning carefully before proceeding.6 Click the Yes button to proceed.A progress window opens. When the operation is complete, the Restore Complete windowopens.7 Click the OK button.How do I complete a Warm Reset or Cold Reset? Is it safe and will Ilose customer data?You can use the Reset utility in Element Manager to:• reboot the BCM50 system• perform a warm reset of telephony services• perform a cold reset of telephony services• perform a cold reset of the routerFor a description of the impact on the system of each of these resets, see Reset functions on page27.Use this procedure to perform a warm or cold reset.Completing a warm or cold reset1 Select Administration > Utilities > Reset, and click one of the following buttons:a Reboot BCM50 System will restart the operatingsystem of the BCM50b Warm Reset Telephony Services will restart telephony services. Customer data willbe retained.