75BCM50 Troubleshooting GuideChapter 8Understanding system messagesThe BCM50 system generates alarms, logs, traps, and other system messages that you can use totroubleshoot problems.Alarms, logs, and trapsFor information about system messages, see the following chapters in the BCM50 AdministrationGuide (NN40020-600):• “Using the BCM50 Fault Management System,” which describes fault management tools suchas alarms, logs, and SNMP traps• “List of Alarms,” which provides alarm messages, problem descriptions, and possiblesolutionsReporting for dropped callsYou can specify the level of system reporting that you require for released ISDN or VoIP calls.You can choose to have no text, a simple explanation, or a detailed explanation in the dropped callnotification.Use this procedure to set the level of reporting for dropped calls.To set Release ReasonsTo set Release reasons, follow these steps:1 Click Administration > Utilities > Diagnostic settings.2 Click the Telephony tab.The Release Reasons panel appears.3 From the Release Reason drop-down menu, select the level of reporting that you require.Table 18 lists the possible values for Release reasons.Table 18 Release reasonsAttributes Values DescriptionNone Default Value No text will accompany a dropped call notification.Simple Cause Code:OffOnOff: no text is providedOn: the code only is providedNote: if you select Simple text, you must turn off the Cause code. This is fordiagnostic purposes only.
