Diagnostics and Troubleshooting203282-B 7-96. Make sure that the relevant servers (WINS or DNS) are active andproperly configured.7. Make sure that the access point has a good connection to the Ethernetsegment, and that all necessary devices on that segment are active.8. If problems persist, contact Nortel Networks customer support. Forcontact details see http://www.nortelnetwork.com/servsup.com. Go to the“BayStack Workgroup Products” category, and then use the “ERC” link.General Performance ProblemsIf you are able to log in to and use network resources, but are experiencing poorperformance try the following:1. Check the firmware in both the access point and the PC cards (that is, allcards installed in an access point or a laptop) are at the latest versions.2. Check that the latest version of the BayStack 650/660 PC Card WindowsDriver is being used.3. Open either:• The Control Panel > Device Manager (Windows 95/98)• The Control Panel > Windows NT Diagnostics (for Window NT 4.0) onthe laptop.4. Check to see whether the “BayStack 650/660 Wireless LAN in 802.11Mode” is sharing resources with any other device. If so, reconfigure it fordedicated resources.5. If there are many wireless users, try to obtain a dedicated connection toan access point.6. Retry the application or file transfer to see if there are still performanceissues (even under ideal conditions).7. If there are many wireless users, set the RTS Threshold on all mobileunits to 128Bytes (go to “RTS Threshold” on page 4-14 for moreinformation).
