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Nortel CCT User Manual

Also see for CCT: Release note

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Contents
  1. revision history
  2. Table Of Contents
  3. Table Of Contents
  4. Table Of Contents
  5. About this guide
  6. who should read this guide
  7. Engineering Communication Control Toolkit
  8. What's new in Release 5.0
  9. Product description
  10. error reporting
  11. Related documents
  12. Communication Control Toolkit architecture
  13. Architecture
  14. Components
  15. Communication Control Toolkit API application types
  17. Section A: Engineering the server
  18. Hardware requirements
  19. memory requirements
  20. server location
  21. Operating system configuration requirements
  22. Capacity
  23. debugging activities
  24. Guidelines to minimize capacity requirements
  25. Section B: Engineering the client
  26. Client requirements
  27. Engineering the switch
  28. Table Of Contents
  29. Meridian 1/Succession 1000 switch requirements
  30. Meridian 1/Succession 1000 switch capacity
  31. Supported phonesets
  32. Overview
  33. Configuring the ELAN subnet (knowledge worker environment)
  34. defining a routing table
  35. recovery procedure
  36. Configuring CDNs
  37. what next
  38. Configuring TAPI phonesets
  39. Engineering the network
  41. Contact center and self-service environments
  42. Knowledge worker environment
  43. ivr messages
  44. other problems
  45. Network traffic
  46. Setting up remote support with a VPN
  48. pcanywhere guidelines
  49. Guidelines for the Remote Support VPN at the customer's premises
  50. VPN configurations
  51. A Supported migration paths
  52. Supported migration paths to Communication Control Toolkit 5.0
  53. B Supported functions and events
  54. Supported features
  55. Supported events
  56. C Standard call models
  57. Inbound call models
  58. Index
  59. chapter,
Nortel CCT User Manual Manual pdf 11 page image
Planning and Engineering Guide 11June 2007 Getting startedWho should read this guideThis guide is for Communication Control Toolkit system designers and technicalsupport staff members. It is also intended to be used by administrators who areresponsible for day-to-day management of Communication Control Toolkit.
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This manual is suitable for:
CCTCommunication Control Toolkit
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