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Nortel CCT User Manual
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Nortel CCT User Manual
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Release note
Table of content
Contents
revision history
Table Of Contents
Table Of Contents
Table Of Contents
About this guide
who should read this guide
Engineering Communication Control Toolkit
What's new in Release 5.0
Product description
error reporting
Related documents
Communication Control Toolkit architecture
Architecture
Components
Communication Control Toolkit API application types
Section A: Engineering the server
Hardware requirements
memory requirements
server location
Operating system configuration requirements
Capacity
debugging activities
Guidelines to minimize capacity requirements
Section B: Engineering the client
Client requirements
Engineering the switch
Table Of Contents
Meridian 1/Succession 1000 switch requirements
Meridian 1/Succession 1000 switch capacity
Supported phonesets
Overview
Configuring the ELAN subnet (knowledge worker environment)
defining a routing table
recovery procedure
Configuring CDNs
what next
Configuring TAPI phonesets
Engineering the network
Contact center and self-service environments
Knowledge worker environment
ivr messages
other problems
Network traffic
Setting up remote support with a VPN
pcanywhere guidelines
Guidelines for the Remote Support VPN at the customer's premises
VPN configurations
A Supported migration paths
Supported migration paths to Communication Control Toolkit 5.0
B Supported functions and events
Supported features
Supported events
C Standard call models
Inbound call models
Index
chapter,
Planning and Engineering Guide
61
C h a p t e r 4
Engineering the switch
In this chapter
Section A: Engineering Meridian 1/Succession 1000
63
Section B: Configuring Meridian 1/Succession 1000
73
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Communication Control Toolkit
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