74 Communication Control ToolkitEngineering the switch Standard 5.01OverviewThe following checklist lists the tasks required to configure the switch forCommunication Control Toolkit:Description ✔Configure the ELAN hardware and software. See “Configuring theELAN subnet (knowledge worker environment)” on page 75.Note: In a contact center environment, the ELAN is configuredduring installation and configuration of Symposium Call CenterServer.Configure CDNs to be controlled by Communication ControlToolkit. See “Configuring CDNs” on page 81.Configure phonesets for use with TAPI. See “Configuring TAPIphonesets” on page 83.Configure IVR ports, ACD queues, and phonesets for use withIPML. See the IPML Distributor Software Installation Guide.
