Planning and Engineering Guide 151IndexSymbols.NET 14, 36, 37Framework class library 37programming languages 38types 37Aaccess rights 16ACD position ID 18ACD-DNs 18default 82activating the IP address 77active directory data, importing 17Address object 40addresses 18administration 16Agent Manager statistics 24Agent object 40AgentTerminalSession object 40AML 16 , 36configuring ELAN for 79APICommunication Control Toolkit 36distribution 37Full 39Graphical 41Lite 40multi-channel 14Application Module Link 16 , 36applications, switch 65architecture 27ASAI 16, 21, 37AST 83attached data 51audit log 23averageCPU utilization 56delay factor 95pages per second 56Bbackup 14, 16, 49bandwidth contention 95basic call 127cost 68binding order 87, 91Ccall complexity 51, 68call data 19, 22call duration 51call models 125hybrid 126MVP 126SVP 126call rate, maximum 68call-attached data 51caller-entered data 51calls per hour 51capacity 51requirements, minimizing 56switch 67CDNs 18configuring on the switch 81checking the ELAN link 80Citrix 13, 15CLAN 31maximum utilization 90, 93requirements 87, 91utilization 93client application 34client integration 14clients 51engineering 59CLR 37clustering 49coexistencewith legacy TAPI applications 19commit limit 56
