Nortel CCT User Manual

Also see for CCT: Release note

Contents

Nortel CCT User Manual Manual pdf 47 page image

Planning and Engineering Guide 47June 2007 Engineering Communication Control ToolkitAs the number of agents, number of resources, and call loads increase, the speedof the processor required to maintain average CPU utilization below 70 percentalso increases.Hard disk requirementsCommunication Control Toolkit requires at least 2 Gb of hard disk space forinstallation. The Communication Control Toolkit installer requires a minimumof 128 Mb free on the C:\ drive, regardless of the location of the targetinstallation drive. This is because the installer requires a temporary directory onthe C:\ drive from which to work.When you install the Nortel Communication Control Toolkit server, you mustensure that you have enough space allocated for the Nortel CommunicationControl Toolkit database. The Nortel Communication Control Toolkit databaseis installed on the default drive in the Program Files\Microsoft SQLServer\MSSQL$VCNNCCTDB directory. You must have a minimum of 68.1Mb in this directory to install the Nortel Communication Control Toolkitdatabase; however, the database can reach a maximum size of 2 GBytes.Memory requirementsRAM requirementsCommunication Control Toolkit requires at least 1 Gb of RAM. AdditionalRAM may be required for systems with a greater workload.To determine whether the amount of memory on your platform is adequate foryour workload, use the Windows Performance Monitor. During steady stateoperation, the average value of the pages per second counter for a 20-minuteperiod should not exceed 5. If it does, increase RAM and adjust the paging filesize (see “Paging file” on page 48).You can use more than the recommended amount of RAM, but if you do, youmust allow additional disk space to accommodate the increase in size of thepaging file (see the following section).