Planning and Engineering Guide 49June 2007 Engineering Communication Control ToolkitServer locationThe physical location of the Communication Control Toolkit server depends onthe type of connection you require. In a contact center or self-serviceenvironment, the server must be collocated with Symposium Call Center Server.In a knowledge worker environment, the server must be collocated with theswitch.Backup, disaster recovery, and solution redundancyA backup tape drive is not a requirement for Communication Control Toolkit.You can use a hardware-RAID solution provided it does not have a negativeimpact on TAPI performance. If you encounter issues with a hardware-RAIDsolution, refer them to the RAID vendor.Note: Software-RAID solutions, such as the one available from Microsoft, arenot supported.If you require a hardware-redundant solution, it must be tested by one of thefollowing: verification testing by a Nortel Packaged Services group compatibility testing via the Nortel Developer ProgramFor information, refer to your Nortel representative or visit the Nortel developerprogram web site athttp://www.nortel.com/developerNote: Communication Control Toolkit does not support Microsoft clusteringbecause the software is currently not cluster-aware.
