Chapter 9 Routing table administration 121CallPilot 100/150 Basic Call Center Telephone Administration GuideModifying Routing Table steps1 Press ≤·°‹.Enter the Call Center Administrator mailbox number andpassword, and then press OK.2 Press OTHR.3 Press CC.4 Press SKILL.5 Enter the number of the skillset you want to modify a step for andpress OK.6 If the skillset is enabled, press CHNG to disable it.Press NEXT.7 Press ROUTE.8 Press DAY or NIGHT.In this example, Day is shown.9 Press VIEW.10 The display shows the first step in the routing table.Press CHNG if this is the step you want to changeorpress NEXT until you find the step you want to change and thenpress CHNG.11 Change the parameters for the step and press OK.12 The display shows the new parameters for the step.Press NEXT to view or change the next steporpress ® to end the session.Log:QUIT RETRY OKAdminMBOX AA OTHRAdminGLIST CCR CCCC AdminAGENT SKILL OTHRSkillset:RETRY QUIT OKStatus: xxxxxxCHNG NEXTSkillset AdminPARM AGENT ROUTERoute TableDAY NIGHT QUITDay routing:VIEW ERASE QUIT1: xxxxCHNG NEXTxxxxxxx:RETRY OKxxxxxxx:CHNG NEXT
