CallPilot 100/150 Basic Call Center Telephone Administration Guide149IndexAAgentAutobusy mode 127Display Waiting Calls Feature Code (F909) 125Feature Codes 17listening to skillset mailbox messages 59parameters 91Agent priority levels 8Agentsmaximum number 8BButtonmemory button indicators 20programming a memory button 15CCallDistribution Method 146monitoring 126Call Centerefficiency tips 130Feature Codes 14preventing call congestion 125related documents 8skillset mailboxes 45Call Center AdministratorFeature Codes 16Call Center Featuresagent priority levels 8call monitoring 8Day of Week service 8number of active agents 8number of active calls in a skillset 8number of agents 8number of greetings 8number of lines 8number of Routing Tables per skillset 8number of skillset mailboxes 8number of skillsets 8number of supervisors 8number of voice ports 8steps per Routing Table 8telephone administration 8Call Forward on Busy 133Call Park 132Call Pickup 132Call Transfer 132Caller ID 62CallPilot mailbox interface 47CFB 133CFNA 133Changingskillset mailbox password 51Channelsreserved 21voice 21Character limitfor Off-premise Message Notificationdestination pager number and message 74for Off-premise Message Notification destinationnumber 75, 77, 86Checking the telephone mailbox interface 47Company Directory 48Control DN 34, 45, 46, 134Conventions, guide 13angled brackets 13button options 13buttons 13command line 13Copying a message 60DDay of Week Service 8Delay Answer feature 127, 145Deleted messages, retrieving 61Deletingmessages 60, 63Destination numbercharacter limit 75, 77, 86for pagers 74when CallPilot is behind PBX or Centrex 74Destination pager numbercharacter limit 74Destination, Off-premise Message Notification numbers67DeterminingControl DN 46Feature Codes 14mailbox interface 47Message Waiting Indication extension 46skillset mailbox number 46DID routing 103Directory, Company 48Disabling a skillset 40
