Chapter 3 Call Center general properties 23CallPilot 100/150 Basic Call Center Telephone Administration GuideConfiguring linesBefore Call Center can answer an incoming line, you must assign the line to be answered by a CallCenter skillset. You can configure a maximum of 15 lines for Basic Call Center. The line numberscan be any line number from 1 to 500.For each line that you want Call Center to answer, you assign:• the line to be answered by Call Center• the skillset that calls on this line go to• the number of rings before the line is answeredYou can record your line answering information in the table “Line answering” on page 142.You must disable a skillset and wait until there are no calls in the skillset before you can add linesto it. You cannot add lines to a skillset while it is in use. For how to disable a skillset refer to“Disabling a skillset” on page 40.Lines that are programmed to be answered by Call Center must not be programmed to be answeredby another peripheral or application.To delay calls being answered, you can assign Call Center to answer incoming calls after aspecified number of rings. The number of rings ranges from zero to 12. If the number of rings iszero, Call Center answers immediately.For analog lines equipped with Caller ID, you must set the number of rings to two or more. CallerID information is not provided until just prior to the second ring, so if you set the number of ringsto zero or one, Caller ID information is not relayed.Long distance charges start when a call is answered by Call Center. To minimize long distancecharges, set the ring count higher than 0 so that calls spend more waiting time in a ringing state.Note: Target lines that are assigned to a B2 skillset cannot have their prime extensionprogrammed as the Control DN of the skillset. This is restricted by the software. Therecommended setting for these lines is blank.For information on how to program the prime extension, refer to the Norstar SystemCoordinator Guide.
