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Nortel CallPilot 100 manuals

CallPilot 100 first page preview

CallPilot 100

Brand: Nortel | Category: Security System
Table of contents
  1. N0008714
  2. Table Of Contents
  3. Table Of Contents
  4. Table Of Contents
  5. Requirements for installing Desktop Messaging
  6. Software requirements
  7. Where to get help
  8. Configuring your system for Desktop Messaging
  9. Configuring IMAP/LDAP/SMTP servers for Desktop Messaging
  10. Configuring environments without a DNS
  11. Installing and configuring Desktop Messaging
  12. Uninstalling an earlier version of Desktop Messaging
  13. Installing Desktop Messaging
  14. Installing only the CallPilot Player
  15. Installing Desktop Messaging version 2.0 or 2.5
  16. Installing Desktop Messaging version 1.07
  17. After you install Desktop Messaging
  18. Configuring Outlook 2002
  19. Configuring Novell GroupWise
  20. Configuring Lotus Notes
  21. Configuring Internet Mail clients
  22. Configuring an LDAP directory service for Outlook Express or Outlook
  23. Configuring special settings for Outlook Express or Outlook in Internet Mail mode
  24. Configuring Netscape Messenger 4.x
  25. Configuring an LDAP directory service for Netscape Messenger
  26. Configuring Netscape Messenger 6.2
  27. Testing the Netscape Messenger IMAP account
  28. Configuring Eudora Pro
  29. Configuring an LDAP directory service for Eudora Pro
  30. Troubleshooting
  31. Microsoft Outlook default mail client
  32. Troubleshooting log on problems
  33. Troubleshooting Outlook 2002 problems
  34. Troubleshooting Lotus Notes log on problems
  35. No entries in CallPilot Personal Name and Address Book
  36. Troubleshooting after logging on
  37. Messages remain in the subscriber's Outbox
  38. Non-delivery notification
  39. Unknown" appears in the Sender field
  40. Messages no longer on server
  41. message cannot be delivered
  42. Accessing Desktop Messaging online Help
  43. Using Desktop Messaging Support Tools
  44. Using CPTrace
  45. CP Trace settings
  46. Index
CallPilot 100 first page preview

CallPilot 100

Brand: Nortel | Category: Telephone
Table of contents
  1. N0025636
  2. Table Of Contents
  3. Table Of Contents
  4. Contents
  5. Table Of Contents
  7. Getting started with CallPilot
  8. CallPilot options
  9. how to get help
  10. Using CallPilot
  11. Using the dialpad
  12. Symbols and conventions used in this guide
  13. CallPilot mailboxes
  14. General Delivery Mailbox
  15. Guest mailboxes
  16. Information mailboxes
  17. Mailbox Class of Service
  18. Class of Service values
  19. Mailbox options
  20. call screening
  21. Restricting outdialing
  22. Initializing a mailbox
  23. Working with mailboxes
  24. Adding a Guest mailbox
  25. Adding an Information mailbox
  26. Adding many mailboxes
  27. About mailbox passwords
  28. Changing a mailbox
  29. Deleting a mailbox
  30. About Group Lists
  31. Adding a Group List
  32. Changing a Group List
  33. Deleting a Group List
  34. Setting up the Auto Attendant
  35. Greeting Tables
  36. About Company Greetings
  37. Recording a Greeting
  38. Setting up a Greeting Table
  39. Configuring line answering
  40. Changing line configuration
  41. Assigning the number of rings before CallPilot answers
  42. Setting up Touchtone Gate
  43. About the CLID Routing Table
  44. Custom Call Routing
  45. Planning and designing a CCR Tree
  46. Information Messages
  47. Mailbox nodes
  48. An example of a CCR Tree
  49. Working with CCR Trees
  50. Creating a Home node
  51. Adding nodes to the Home node
  52. Adding a Menu node
  53. Adding an Information node
  54. Adding a Mailbox node
  55. Adding a Transfer node
  56. About transfers to external numbers
  57. Adding special characters to an external transfer number
  58. Adding a Park and Page node
  59. Assigning a CCR Tree to a Greeting Table
  60. Testing a CCR Tree
  61. Deleting a CCR Tree
  62. Changing a CCR Tree message
  63. Changing a Mailbox node
  64. Changing a destination type
  65. Changing a Transfer node
  66. Changing a Park and Page node
  67. Deleting a Path
  68. Broadcast and Information messages
  69. Information mailbox messages
  70. Recording an Information mailbox message
  71. CallPilot operations
  72. Initializing CallPilot
  73. Resetting the System Administrator password
  74. Operator settings
  75. Changing the Operator password
  76. Changing the Operator default extension
  77. Changing greetings or the Business Status from a remote telephone
  78. Setting the Automated Attendant status
  79. CallPilot default system options
  80. Group List leading digit
  81. Voicemail
  82. Company Directory
  83. Outdialing
  85. Minimum Message Length
  86. Enabling a software authorization code
  87. External Mailbox Initialization
  88. Dialing Translation
  89. Examples of Dialing Translation Tables
  90. Setting Dialing Translation properties
  91. Building a Dialing Translation Table
  92. Reviewing entries in the Dialing Translation Table
  93. Changing a Dialing Translation Table entry
  94. Deleting a Dialing Translation Table entry
  95. Troubleshooting CallPilot
  96. CallPilot error messages
  97. CallPilot configuration tips
  98. Using Call Forward All Calls (CFAC) and Call Forward No Answer (CFNA)
  99. How to set up CallPilot for different businesses
  100. CallPilot for a medium business
  101. Feature Compatibility
  102. Default configuration values
  103. Glossary
  104. Index
CallPilot 100 first page preview

CallPilot 100

Brand: Nortel | Category: Security System
Table of contents
  1. callpilot features
  2. additional information
CallPilot 100 first page preview

CallPilot 100

Brand: Nortel | Category: Security System
Table of contents
  1. Table Of Contents
  2. Table Of Contents
  3. Table Of Contents
  4. Table Of Contents
  5. About Basic Call Center for CallPilot 100/150
  6. What Basic Call Center includes
  7. how to get help
  8. About Call Center telephone administration
  9. Using the dialpad
  10. Symbols and conventions used in this guide
  11. Feature codes
  12. Programming a memory button with a Feature Code
  13. Feature Codes used by the Call Center Administrator
  14. Feature Codes used by Call Center agents and supervisors
  15. Call Center general properties
  16. Setting Call Center general properties
  17. Reserved channels
  18. Configuring lines
  19. Setting the Answer Lines status
  20. Resetting the Call Center Administrator password
  21. Call Center greetings
  22. Recording a Call Center greeting
  23. Setting up skillsets
  24. Skillset properties
  25. Setting up a skillset
  26. Enabling a skillset
  27. Disabling a skillset
  28. Changing skillset properties
  29. Unconfiguring a skillset
  30. Setting up skillset mailboxes
  31. Determining a skillset mailbox number
  32. Checking which telephone mailbox interface you use
  33. Initializing a skillset mailbox
  34. Opening a skillset mailbox
  35. Opening a skillset mailbox remotely
  36. Skillset mailbox password
  37. Resetting a skillset mailbox password
  38. Recording skillset mailbox greetings
  39. Choosing a Primary or Alternate skillset mailbox greeting
  40. Recording a Personalized skillset mailbox greeting
  41. Deleting a Personalized mailbox greeting
  42. Checking skillset mailboxes for messages
  43. Playing skillset mailbox messages
  44. Retrieving erased messages
  45. Replying to messages
  46. Using the Reply feature to reply to an external caller
  47. Off-premise Message Notification
  48. Assigning an outdial method to a skillset mailbox
  49. Off-premise Message Notification parameters
  50. About setting up Off-premise Message Notification to a pager number
  51. Changing Off-premise Message Notification
  52. Deleting a destination number
  53. Adding a destination number
  54. Turning Off-premise Message Notification on or off
  55. P0607190
  56. Setting up agents
  57. Adding an agent
  58. Changing an agent
  59. Assigning an agent to a skillset
  60. Assigning several agents to a skillset
  61. Removing agents from a skillset
  62. Viewing agents in a skillset
  63. Logging an agent off
  64. Deleting an agent
  65. Resetting an agent password
  66. Routing table administration
  67. Fax Detection
  68. About types of Routing Table steps
  69. Adding a Greeting step
  70. Adding a Distribute for step
  71. Adding a Goto step
  72. Adding a Transfer step
  73. Adding a Disconnect step
  74. Example of a Day Routing Table
  75. Example of a Night Routing Table
  76. Changing a routing table
  77. Modifying Routing Table steps
  78. Erasing a Routing Table
  79. Setting the Service Modes for skillsets
  80. Monitoring call activity
  81. Using Display Waiting Calls to monitor call activity
  82. Tips for operating Call Center
  83. Call Center general parameters
  84. How to calculate the longest time a caller can be on hold
  85. Tips to improve the efficiency of Call Center
  86. Troubleshooting Call Center
  87. Agent problems
  88. do not disturb
  89. Skillset problems
  90. Call Center Programming Record
  91. General Call Center parameters
  92. Call Center skillsets
  93. Call Center agents
  94. Skillset assignments
  95. Skillset mailboxes
  96. Routing Tables
  97. Line answering
  98. Glossary
  99. Index
CallPilot 100 first page preview

CallPilot 100

Brand: Nortel | Category: Telephone Accessories
Table of contents
  1. P0604218
  2. Table Of Contents
  3. Table Of Contents
  4. Table Of Contents
  5. Table Of Contents
  6. Preface
  7. About the buttons on your telephone
  8. USA and Canada
  9. Technical Support - CTAS
  10. How to use this guide
  11. How the instructions are presented
  12. System overview
  13. Compatibility
  14. PCMCIA slots
  15. Voice message storage
  16. Preparing to install the CallPilot 100/150
  17. Managing the CallPilot system
  18. Installing CallPilot 100/150
  19. Connecting the CallPilot 100/150
  20. Figure 3 CallPilot 100/150 connections
  21. CallPilot 100/150 LEDs
  22. Initializing the CallPilot 100/150
  23. Initializing CallPilot 100/150 using CallPilot Manager
  24. Connecting to the CallPilot 100/150
  25. Changing the IP address using an Ethernet crossover cable
  26. Running the Quick Install Wizard
  27. Initializing CallPilot 100/150 using a telephone
  28. Configuring the CallPilot 100/150 initial parameters
  29. Language Configuration Utility
  30. Password administration
  31. Resetting the operator password
  32. Resetting the Mailbox passwords
  33. Resetting the Call Center Administrator password
  34. Backing up and restoring CallPilot
  35. Restoring the CallPilot information
  36. Retrieving the CallPilot log files
  37. Upgrading CallPilot 100/150
  38. Upgrading the message storage
  39. Troubleshooting
  40. CallPilot 100/150 does not function at all
  41. The Power-on Diagnostics fail
  42. CallPilot 100/150 Feature Codes are inactive
  43. CallPilot 100/150 does not reboot following **STARTUP
  44. Time on the CallPilot 100/150 does not match the time on the telephone system
  45. Modem Access
  46. Creating a Dial-Up Networking connection
  47. Creating a Dial-Up Networking connection on Windows NT 4.0
  48. Configuring the Dial-Up Networking TCP/IP parameters on Windows NT 4.0
  49. Creating a Dial-Up Networking connection on Windows 2000 or Windows XP
  50. Installing the Nortel Networks Modem Configuration Utility
  51. Enabling the CallPilot modem
  52. Changing the modem access password using a telephone
  53. Connecting to the CallPilot system
  54. Configuring your modem for normal modem connections
  55. Norstar Directory Numbers
  56. Programming CallPilot 100/150 DNs to memory buttons
  57. Glossary
  58. Features of CallPilot
CallPilot 100 first page preview

CallPilot 100

Brand: Nortel | Category: Voicemail
CallPilot 100 first page preview

CallPilot 100

Brand: Nortel | Category: Telephone
Table of contents
  1. message networking
  2. Table Of Contents
  3. Table Of Contents
  4. Contents
  5. About CallPilot Message Networking
  6. Digital and AMIS networking
  7. About AMIS
  8. Ways of sending network messages
  9. Assigning Message Networking to subscribers
  10. Setting up Digital Networking
  11. Configuring your system network properties
  12. Configuring Business Communications Manager to use IP addresses
  13. Configuring CallPilot 100/150 to use domain names or IP addresses
  14. Configuring DNS on CallPilot 100/150
  15. Creating and installing hosts files on CallPilot 100/150
  16. Changing your local CallPilot Host name or IP address
  17. Setting up AMIS
  18. About Call Blocking
  19. Setting up Call Blocking times
  20. About Dialing Translation
  21. Examples of Dialing Translation Tables
  22. Setting the Dialing Translation properties
  23. Building a Dialing Translation Table
  24. Reviewing entries in the Dialing Translation Table
  25. Changing an entry in the Dialing Translation Table
  26. Deleting a Dialing Translation Table entry
  27. Testing network message capability
  28. Loopback mailbox numbers
  29. Sending a test network message
  30. Creating network sites
  31. Creating a network site
  32. Changing the properties of a network site
  33. Recording a site name
  34. Deleting a site
  35. Disabling Network Messaging
  36. Enabling Broadcast and Group List Messages
  37. Network Delivery Mailboxes
  38. About creating Network Delivery Mailboxes
  39. Creating a Network Site mailbox
  40. Creating a Network AMIS mailbox
  41. Changing Network Delivery Mailbox parameters
  42. Deleting a Network Delivery Mailbox
  43. Chapter 6 Troubleshooting Non Delivery Notification messages
  44. Message Networking programming record
  45. Glossary
  46. Index
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